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Emirates' reponse to #bumpgate

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Emirates saw an opportunity for a little revenge – and publicity – with its response to this week's United Airlines passenger incident. 'Fly the friendly skies… this time for real'

13 April 2017

United's CEO discusses #bumpgate

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Oscar Munoz may have one of the top jobs in aviation, but nobody envies his position this week. Following heavy criticism of his initial response to the rough deplaning of a passenger, Munoz is on a PR tour to try to put things right. This is his response on Good Morning America

13 April 2017


A boost for British Airways

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Think BA has been slipping behind its competitors? Watch Alex Cruz, British Airways' chairman and CEO reveal the airline's plans to boost the passenger experience. He revealed the plans– which include a GB£400m investment in Club World and new lounges – during a charter flight from Gatwick to Heathrow on April 5.

6 April 2017


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Factorydesign

318 King Street
London
W6 0RR
UK

Contact: Peter Tennent, managing director
Tel: +44 208 748 7007

Email: peter@factorydesign.co.uk
Web: http://www.factorydesign.co.uk

 

Factorydesign is an international design agency providing strategic creative design solutions for consumer products and transportation, in moving and static environments. The company designs all aspects of cabin interiors, in all classes, from super-first to short-haul economy. Services include research, idea generation, concept refinement, design development and specification, plus involvement in pre-production to ensure the faithful embodiment of the design ambition.

 

Above: Factorydesign undertook an extensive customization program on the Thompson Vantage XL seat model to create the Delta One suite. The suite will debut in business class on Delta’s first Airbus A350 in Fall 2017, and will subsequently be retrofitted on Delta’s entire Boeing 777 fleet, starting in 2018. The design has been honored with a prestigious Crystal Cabin Award 2017 in the Cabin Concepts category

 

Factorydesign’s expertise covers seat design and engineering; cabin layout (LOPA) design; passenger service and experience; colour, trim, finish and materials; lavatories and washrooms; 3D interpretation of brand characteristics; galley design and layout; monuments, stowages and general spaces; IFE interface and architecture; place settings, amenities and peripherals; cabin and task lighting design; and ergonomics and product configuration.

 

 

Above: The latest version of Acro Aircraft Seating’s Series 7 premium economy seat, which was exhibited at Hamburg’s Aircraft Interiors Expo in April 2016

 

Factorydesign works for airlines, airframers and component manufacturers on specific elements such as seats, galleys and lavatories, as well as complete cabin interiors and service. The company designs novel solutions that engage with passengers, designed to encourage sales, while also improving the passengers’ experience and their belief in the values of the brand. Among others, Factorydesign has worked for Acro Aircraft Seating, British Airways, BAA, Etihad Airways, Ford Motor Company, Jet2.com, Koito, Singapore Airlines, Thompson Aerospace, Virgin Atlantic and Yamaha.

 

 

Above: The ‘premium hotel’ cabin interior design for British Airways’ Concorde

Above: Factorydesign’s flatbed leather seats brought the Four Seasons luxury hotel experience to the skies

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