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Malaysia cabin crew trial iPads for inflight service

Malaysia Airlines' cabin crew onboard its fleet of A380s have begun using iPads to enhance inflight services to passengers. The iPads are being used in a six-month trial of SITA's CrewTablet solution – branded 'MHcrew' by the airline – to enable crew members to quickly and easily access passenger and operational data without need for paperwork.

 

The tablets are fully integrated with the airline’s operational systems and other business applications, giving crew access to a host of information, including weather reports, seat layouts, frequent flyer programmes, flight connection information and safety manuals. The crew need less than one hour of training to use the system, according to SITA.

 

CrewTablet will also enable the airline to conduct passenger surveys using iPads, rather than paper. Survey results and feedback can be derived daily, instead of monthly, hence providing the opportunity to quickly enhance or change service delivery accordingly.

Malaysia Airlines Group CEO, Ahmad Jauhari Yahya, said, "Passengers spend more time with our cabin crew than other employees. As key front-liners, we rely on our cabin crew to provide an outstanding guest experience to passengers. The MHCrew solution will help our crew by providing lots of information at their fingertips so they can be more responsive to our guests.”

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