Customer relations manager

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Website Pilatus

Take-off with Pilatus! We have an immediate opening at our US completions centre. Our new facility features state-of-the-art fabrication and installation shops and is custom-designed to conduct aircraft interior and exterior completions for all PC-12 and PC-24 aircraft delivering to North and South America.

What you will do:

  • Develop processes and procedures that assure Pilatus Class customer support services for the owner/operators of Pilatus aircraft
  • Document, communicate and escalate, when required, all key issues (customer, product, and service-related) to the VP Customer Service
  • Manage Technical Publications subscriptions and delivery through Pilbal
  • Develop and manage Pilbal CrystalCare system and procedures
  • Prepare annual expense budgets for customer relations department
  • Prepare and present at industry meetings including NBAA, POPA, regional operators conference, support meeting, sales meeting, etc

What you bring:

  • Bachelor’s degree or equivalent combination technical training and work experience in aviation field
  • 5-7 years of technical customer operations experience in aviation, thorough PC-12 knowledge preferred
  • Professional manner and excellent communication skills essential
  • Ability to manage, assign, and track multiple tasks in a fast-paced demanding environment while maintaining a pleasant demeanour with the team and the customers
  • Advanced computer skills including MS Windows and MS Office Professional
  • Ability to travel (less than 25%)

    Pilatus offers an excellent compensation package, including medical, dental and vision coverage, health savings account contributions, life and long-term disability insurance, 401(k) retirement plan with generous company match, tuition assistance, and more! Include the position title in the subject line and email cover letter and resume to employment@pilbal.com.

To apply for this job email your details to employment@pilbal.com.

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