October 14, 2016 – As the order books at ZIM Flugsitz continue to show a positive trend, the German seat manufacturer is increasing staff numbers in its customer service department, including the appointment of a new customer service manager.
“We are delighted to welcome Kristina Schulz, an experienced customer service manager. With her many years of expertise derived from aircraft maintenance for the German Federal Defence Forces (Bundeswehr) and customer service for an aviation industry supplier, we are even better able to respond to customer wishes and requirements,” stated ZIM Flugsitz managing director, Angelika Zimmermann.
To optimize customer service, Schulz will drive through the networking of all departments, from purchasing and warehousing, taking in production and accounting, through to sales and product management. In parallel she will ensure a reliable supply of spare parts for repair orders. Aircraft seats are now being deployed by airlines for significantly longer periods, which is leading to seats increasingly being repaired rather than replaced.
ZIM Flugsitz is also introducing new documentation processes. By recording and then analyzing the individual components involved in repairs, ideas for product improvement flow back into the engineering department. By expanding the customer service function, the company is also preparing to integrate its future production facility in Schwerin into production at its main facility in Markdorf.