February 20, 2016 – First class and top tier customers with British Airways can now enjoy a more comfortable and relaxing start to their journey with the refurbished First lounge at London Heathrow Terminal 5. These pampered passengers now benefit from new contemporary and stylish furniture throughout the lounge, plush new carpets, re-sanded, waxed and polished extensive oak wooded floors, and more power outlets.
Troy Warfield, British Airways’ director of customer experience, said: “Our First customers and Gold Executive Club members are used to the very best service and surroundings, both in the air and on the ground. The refurbishment of our First lounge at Terminal 5 will ensure they can continue to enjoy fine cuisine, outstanding wines and champagnes and relax in comfort before flying in style to destinations around the world.”
Over 220 new pieces of furniture, ranging from stylish high-backed chairs, occasional tables, dining furniture and relaxing sofas have replaced the First lounge’s previous furniture.
The lounge also features ‘The Gold Bar’, which is covered in gold leaf and is lit by a Swarovski crystal chandelier. Customers can help themselves from the bar, stocked with fine wines, champagne and spirits. There is also a dedicated Champagne Bar, surrounded by banquette seating, decorated with a subtle Concorde motif, serving top champagnes, including Castelnau Vintage 2004, Taittinger Brut Rose NV and Taittinger Vintage 2006.
A ‘work and entertainment zone’ provides PCs for customer use with free high-speed wi-fi available throughout the lounge.
A hot and cold food selection is available for self-service in a dining area, with a wide selection of beverages available, and bespoke furniture to either dine alone at individual tables or in groups, if traveling with friends or family.
Customers can also pamper themselves before their flight with treatments at the Elemis Spa.