Delta is establishing the Global Cleanliness division within its Customer Experience team, dedicated to innovating and evolving cleanliness standards in response to Covid-19.
The airline says that its upgraded cleanliness standards that customers experience today are here to stay – indeed they are “the foundation upon which Delta’s future travel experience is being built for our customers to enjoy”, says the airline.
The Global Cleanliness organisation will further develop and execute Delta’s cleanliness standards, methods and quality management to ensure a consistently safe and sanitised experience across facilities and aircraft, for employees and customers alike. The division is being led by Mike Medeiros, the airline’s VP of global cleanliness.
“Nothing is more important than the health and safety of our colleagues and our customers,” said Medeiros. “I’m looking forward to innovating our processes and elevating our standards so that every customer, every flight feels confident in their choice to fly with Delta.”