The World Passenger Experience Forum launches this year, with the theme of 'Enhancing passenger service delivery and overall operational efficiency'. The forum will bring key stakeholders together to discuss evolving passenger behaviours, and the collection of data and its usage to deliver hyper-personal services required to treat each passenger as an individual by integrating the physical, digital, and emotional experiences. The forum will also discuss various technological advancements, use cases and process improvements that reduce the number of touchpoints and convert them into contactless services to ensure…