Browsing: Passenger Experience

Airline News

Delta tops J.D. Power airline rankings for 2021

Delta Air Lines has won the J.D. Power 2021 North America Airline Satisfaction award, following positive feedback from customers who appreciated its crew standards, its approach to removing change fees, and its empty middle seats policy

In-flight Entertainment

All Nippon Airways (ANA) digitises its inflight media

ANA has adopted Adaptive’s ACES mobile IFE system across its fleet, in order to digitalise its inflight magazines, newspapers and magazines. The airline predicts that the switch to digital press could reduce ANA’s carbon footprint by eliminating more than 1,500 tons of paper emissions per year

Airline News

Virgin’s extended ‘super chill’ ASMR video

Sound triggers memory. Put your headphones on, sit back, relax and dream of where you will be flying to soon. Virgin Atlantic has created an hour-long ‘super chill’ version of its ASMR video, which captures the sights and sounds of travelling and triggers a ‘tingle’

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