Crew uniforms play an important role in shaping the passenger experience and reinforcing airline brand identities. The Airline Clothing Show, an expo arranged by PCIAW (Professional Clothing Industry Association Worldwide), will be hosting an airline fashion show at the opening reception of APEX/IFSA/FTE Global Expo in September
Browsing: Passenger Experience
The simplicity and comfort of new sofa-style business-class seats like Finnair’s AirLounge and ANA’s ‘The Room FX’ have led many in the cabin sector to pause and consider their design approaches. Can using less really create more in seat design, in terms of efficiency, cost and comfort? We asked the experts
Emirates has opened a new check-in area at Dubai International (DXB), to offer a more luxurious and exclusive airport experience for its First Class customers. The check-in area, named ‘Emirates First’, has been upgraded with a private seating area, offering a comfortable and exclusive check in process at Terminal 3
Samson Arega Bekele, group vice president customer experience at Ethiopian Airlines, has been appointed to the APEX Board of Directors following a unanimous vote
The Aviation Accessibility Task & Finish Group in the UK has developed a set of recommendations that airlines, airports and aviation regulators could adopt to make air travel safer and more accessible for disabled people
VIP service redefined: Looking back at when Tomás Romero interviewed the Disney Institute’s Jeff James. He shared interesting views on teamwork, personalisation, and the secrets that airlines can apply to create a little Disney magic in their customer experiences
Aircraft Interiors International attended a special event where Virgin Atlantic’s CEO, Shai Weiss, announced some major developments being introduced at the airline, including a complete cabin refurbishment of the Boeing 787-9 fleet with a premium-heavy LOPA, a new A330 configuration, and the introduction of Starlink inflight connectivity
Thailand-based low-cost carrier, Vietjet Thailand, is launching an IFE service in Q3 2025 on its fleet of 18 Airbus narrowbody aircraft, with plans to extend the service to its incoming fleet of 50 Boeing 737 MAX 8 aircraft. The airline has decided upon the Blueview digital services platform, delivered via the Bluebox Wow system
The Natilus aerospace company has revealed details of its cabin designs for Horizon, a blended-wing-body aircraft (BWB) intended to challenge narrowbody aircraft such as the Boeing 737 and Airbus 320. With around 40% more interior volume than a narrowbody, and capacity for up to 200 passengers, Horizon opens up possibilities for an interesting and comfortable passenger experience
Lovers of luxury motoryacht styling will enjoy the Riva Volare aircraft cabin designs, created for the Gulfstream G650 and Sikorsky S-76 in a design partnership between Flexjet and Riva (part of the Ferretti Group)