Airports Council International (ACI) World has announced its list of the best airports in the world in terms of customer experience, as chosen by passengers, based on 595,000 surveys collected during 2023. More than 400 airports were rated – where does your favourite airport rank?
Browsing: Passenger Experience
Key themes of the March 2024 issue include how to improve entrance areas, a look at the Russian cabin industry under sanctions, IFC, BermudAir’s sustainable seat design, window design, and much more
British Airways has announced more than 600 initiatives which it says will ‘transform the airline’, as part of a £7 billion transformation plan. Headline investments include a brand-new First suite, and new seats and cabin interiors for short-haul
The Crystal Cabin Award, widely considered to be the most prestigious accolade of aircraft cabin innovation, is returning in May. Following an initial vetting process, 72 entries have made it through to the 2024 shortlist
Registration is now live for Aircraft Interiors Expo (AIX) and World Travel Catering & Onboard Services Expo (WTCE). Major industry players such as Boeing, Airbus, Recaro, Safran, Panasonic Avionics, and Collins Aerospace will return this year at the Hamburg Messe from 28-30 May 2024
AERQ, the joint venture between LG Electronics and Lufthansa Technik, has received EASA Form 1 certification. This certificate of airworthiness is a major milestone for AERQ’s entry into the aviation, airline and MRO sectors
Etihad Airways has launched a new collection of amenity kits and loungewear created in partnership with two luxury brands: the Giorgio Armani design house, and the ESPA wellbeing brand. There will be something for everyone, in every travel class
World Travel Catering & Onboard Services Expo (WTCE), the global event for the inflight catering, onboard services and passenger comfort industries, has announced that more than 50 first-time exhibitors have signed-up to the 2024 show
Southwest Airlines has revealed a redesigned aircraft cabin interior for its new Boeing 737 MAX aircraft, deliveries of which begin next year. The design is intended to be distinctive in the competitive US domestic and transcontinental air travel markets, and to communicate Southwest’s brand
British Airways is marking the Year of the Dragon with a few special touches. During the Chinese lunar new year festival, customers on select routes can enjoy traditional festive inflight dining with dishes that signify luck and prosperity