April 10, 2016 – Stelia Aerospace has been recognized in the Airbus Supplier Support Ratings for the quality of its support, with an award for ‘Excellent Customer Support Performance’. According to Stelia, it is the only BFE seat supplier to have received this award,
The award is given based upon customer airlines’ perception of the company, as well as Airbus’s perception of it, and suppliers’ performance indicators. The award assesses three main areas:
• Product: Reliability, documentation, technical assistance (day-to-day and in-service problem solving)
• Service: Repairs performance, spares performance, communication, warranty management, flexibility
• Cost: Operating cost and cost of spares/repairs.
Thierry Kanengieser, VP of cabin Interiors at Stelia, commented, “I am very pleased that for the third time in a row, Stelia Aerospace has been awarded as best BFE seat supplier for its customer support performance. This award is dedicated to the Stelia Aerospace team, who remain involved every day to meet our customers’ satisfaction. We will keep on working hard to innovate, develop, deliver and support products and services to our worldwide customer base”.
