All Nippon Airways (ANA) and Japan Airlines (JAL), under the direct supervision of The Nippon Care-Fit Education Institute, have announced a new set of accessibility guidelines for customers requesting special assistance at the airport and during flights. The guidelines are intended to help ensure a safe and accessible journey when travelling by air during Covid-19 crisis, for both passengers and airline staff.
The guideline follows IATA’s ‘Guidance on Accessible Air Travel in Response to COVID-19’, which lays out the basic principles for airlines to follow on special assistance requests, and the Ministry of Land, Infrastructure, Transport and Tourism (MLIT) of Japan’s guidelines on measures of communication-based assistance for customers needing special assistance.
There are three main guidelines, the first of which relates to creating hygienic environments at airports, lounges, and inside the aircraft in order to provide greater safety and peace of mind The second relates to implementing appropriate measures to prevent infection of both customers and airline employees in response to customer needs and condition such as disabilities. Finally, the airlines aim to provide customers with updated information on infection prevention measures.