Aircraft Interiors International
  • News
    • Aircraft Safety
    • Aircraft Seating
    • Airline News
    • Airframer News
    • Cabin Design
    • Catering & Onboard Retail
    • Galleys & Monuments
    • Industry News
    • Inflight Amenities
    • Inflight Connectivity
    • In-flight Entertainment
    • Materials. Trim & Finish
    • MRO
    • Passenger Experience
    • Passenger Health & Safety
    • Sustainability
  • Features
  • Online Magazines
    • March 2025
    • Design Showcase 2025
    • November 2024
    • March 2024
    • November 2023
    • Aug/Sep 2023
    • Archive Issues
    • Subscribe Free!
  • Opinion
  • Videos
  • Images
  • Supplier Spotlight
  • Jobs
    • Browse Industry Jobs
    • Post a Job – It’s FREE!
    • Manage Jobs (Employers)
  • Events
LinkedIn YouTube X (Twitter)
LinkedIn YouTube
Subscribe to Magazine Subscribe to Email Newsletter Media Pack
Aircraft Interiors International
  • News
      • Aircraft Safety
      • Aircraft Seating
      • Airline News
      • Airframer News
      • Cabin Design
      • Catering & Onboard Retail
      • Galleys & Monuments
      • Industry News
      • Inflight Amenities
      • Inflight Connectivity
      • In-flight Entertainment
      • Materials. Trim & Finish
      • MRO
      • Passenger Experience
      • Passenger Health & Safety
      • Sustainability
  • Features
  • Online Magazines
    1. March 2025
    2. Design Showcase 2025
    3. November 2024
    4. September 2024
    5. May 2024
    6. March 2024
    7. Design Showcase 2024
    8. Archive Issues
    9. Subscribe Free!
    Featured
    March 6, 2025

    The March 2025 issue of Aircraft Interiors International is out!

    Accessibility By Web Team
    Recent

    The March 2025 issue of Aircraft Interiors International is out!

    March 6, 2025

    The 2025 Aircraft Interiors International Showcase issue is out!

    January 13, 2025

    The November 2024 issue of Aircraft Interiors International is out!

    November 13, 2024
  • Opinion
  • Videos
  • Podcast
  • Images
  • Supplier Spotlight
  • Jobs
    • Browse Industry Jobs
    • Post a Job – It’s FREE!
    • Manage Jobs (Employers)
  • Events
LinkedIn YouTube
Aircraft Interiors International
Airline News

Southwest shakes up its technology leaders

Adam GavineBy Adam GavineSeptember 18, 20192 Mins Read
Share LinkedIn Twitter Facebook Email

Southwest Airlines has announced several leadership changes within its technology and marketing departments. A key appointment is the promotion of Tony Roach to the role of managing director of customer experience. Roach moves from the position of senior director of customer experience, and in his new role he will continue to lead all of the airline’s customer experience efforts, including the customer experience vision, the onboard and airport experience, governance structure, cross-functional customer plan, enhancements to customer-facing channels, and the reaccommodation experience during travel disruptions.

Tom Merritt now adds chief technology officer to his role as VP of technology – infrastructure & services. The Enterprise Architect Team will transition from being a standalone organisation and merge with the Infrastructure & Services organisation, adding to Merritt’s responsibilities.

Southwest is also promoting Jeff Jones from managing director, to VP of technology – commercial & customer. Jones’s continued leadership over this combined portfolio will continue to play a critical role in the overall success of the technology department.

Meanwhile John Herlihy moves from being senior director of technology to managing director of technology – technical operations. Herlihy will provide leadership oversight to a dedicated portfolio of the company’s maintenance and engineering teams to complete the delivery of several key company and technology deliverables, including the technology system that will run all of the maintenance tracking and compliance to help manage the fleet.

Jones, Herlihy, and Merritt will all report to Southwest’s SVP and chief information officer, Kathleen Wayton.

Southwest has also promoted Bill Tierney from managing director of marketing to VP of marketing. With his promotion, Tierney’s scope will expand by aligning all of the company’s go-to-market teams under his leadership, including the Brand and Digital Solutions Teams, and he will continue to provide oversight of the Marketing Strategy, Marketing Communications, and Experiential Marketing Teams. Both Roach and Tierney will report to Southwest’s SVP and chief marketing officer, Ryan Green.

Share. Twitter LinkedIn Facebook Email
Previous ArticleMythopoeia ramps up production following VivaAerobus order
Next Article Safran Seats GB reduces inventory by 36% using analytics
Adam Gavine
  • X (Twitter)

Adam loves air travel, and since taking on the Aircraft Interiors International brand he has really enjoyed the opportunity to be involved with the latest aircraft and airline products before they are even launched. Adam co-ordinates the growth of the brand platform, and sits on various panels, including the Crystal Cabin Awards

Related Posts

In-flight Entertainment

Encore signs exclusive esports IFE distribution deal with Blast

May 23, 20252 Mins Read
Airline News

Royal Air Maroc brings in scalable IFE upgrades

May 23, 20252 Mins Read
Aircraft Seating

Luxair selects Recaro R2 SFE economy seat

May 23, 20252 Mins Read
Latest Posts

Encore signs exclusive esports IFE distribution deal with Blast

May 23, 2025

Royal Air Maroc brings in scalable IFE upgrades

May 23, 2025

Luxair selects Recaro R2 SFE economy seat

May 23, 2025
Supplier Spotlights
Our Social Channels
  • YouTube
  • LinkedIn
Getting in Touch
  • Subscribe to Magazine
  • Meet The Editors
  • Contact Us
  • Media Pack
Related Topics
  • Aerospace Testing
  • Business Airport
  • Business Jet Interiors
FREE WEEKLY NEWS EMAIL!

Get the 'best of the week' from this website direct to your inbox every Wednesday


© 2023 Mark Allen Group Ltd | All Rights Reserved
  • Cookie Policy
  • Privacy Policy
  • Terms & Conditions

Type above and press Enter to search. Press Esc to cancel.