May 13, 2015 – United has released a preview of a major US$500m hub investment at Los Angeles International Airport (LAX), which will see virtually all of its customer-facing space at the airport refreshed between now and December 2017.
“From a state-of-the-art ticketing lobby to a sleek and spacious United Club lounge, we are enhancing the airport experience at LAX and giving our customers more of what they want when traveling – greater choice and control, consistency and comfort,” said Sandra Pineau-Boddison, senior vice president for customers at United.
Upon arriving at LAX, United customers will step into an expansive ticketing lobby that incorporates the latest self-service tools such as self-tagging baggage kiosks. These technologies, along with an improved security screening checkpoint, will enable travelers to move quickly and efficiently from curb to gate.
The new-look terminals and gate areas will be of a modern design with relaxed and inviting spaces, including comfortable seating options and charging stations for customers’ electronic devices. United Club members will also enjoy the airline’s new, expanded Terminal 7 lounge where they can work or relax in style while taking in views of the airfield from the club’s outdoor terrace. Located atop the terminal, the exclusive terrace offers United Club members respite from the hustle and bustle of their travel day.