Collins launches touchless service technologies


Collins Aerospace has launched the Electronic Cabin Bag (eCB), a system that digitalises and automates cabin crew tasks, and enables passengers to use their personal electronic devices (PEDs) for inflight shopping and service requests, removing the need to touch high-traffic call buttons.

The digitisation of documents, inflight processes and inflight inventory gives cabin crew access to information on a single device, which is a lighter weight and quicker-to-access alternative to  paper-based processes.

The eCB enables passengers to access a real-time onboard inventory of food, beverage and inflight shopping during flight, with all items offered in stock and available to purchase. When the aircraft has a satellite connection, real-time credit card payment verification is enabled, which can reduce the risk of fraudulent transactions.

“eCB gives airlines a boost in efficiency and ancillary revenue while simultaneously helping their passengers and crew feel confident in returning to travel,” said Clotilde Enel-Rehel, general manager for commercial aviation & network services at Collins Aerospace. “The data and analytics generated by eCB will also enable airlines to make informed decisions to better support their strategic and tactical planning.”

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Ever since his first flight on a TriStar, Adam has loved air travel, and since becoming editor of the Aircraft Interiors International brand he has really enjoyed the opportunity to be involved with the latest aircraft and airline products before they are even launched. Adam co-ordinates the running of the magazine, from commissioning articles and artwork, to ensuring that high standards of quality are maintained, as well as managing online content. Adam is proud to sit on the jury of the Crystal Cabin Awards and to have laid on the bed in Etihad's Residence.

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