Ireland-based onboard retail technology specialist, Retail inMotion has secured a deal to purchase the mCabin app from Lufthansa Systems. The app is used to optimize crew processes, and Retail inMotion intends to integrate the already existing mCabin software modules into its proprietary digital retail platform to reinforce and expand the platform’s competencies.
The acquisition of mCabin is a direct result of the continued alignment of the Lufthansa Group, the parent company of both Retail inMotion and Lufthansa Systems. The two companies have been in cooperation for the past several years to maximize synergies within the areas of inflight entertainment and ancillary revenue generation.
mCabin includes modules that help crew members give passengers a more personalized service, as well as helping enhance crew productivity and crew management in-flight. A flight’s purser, or cabin manager, uses the crew-facing mCabin application to manage required tasks before, during and after a flight. mCabin gives real-time information to pursers regarding the other crew members on board and provides information about any passengers with special requirements or rewards status. The back-office capabilities of mCabin include services to support crew management, including service reports, crew reviews, maintenance information and general feedback collection.
“We are pleased that we have found a new home for our mCabin app within the Lufthansa Group where it can continue to grow. With this minor portfolio adaption we are continuing our focus onto enabling airlines to achieve operational and commercial excellence in their core processes,” stated Fabian Prange, senior director of business development and innovation at Lufthansa Systems.
