ANA crew try out wearables to improve communication

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Japanese carrier, All Nippon Airways (ANA) is introducing BONX Grip, a hearable device designed to aid in communication between flight attendants, into its operations. This device combines proprietary technology with a smart application, making it possible for users to speak freely and naturally at any distance, in any environment – perfect for aiding inflight service. This technology announcement follows the airline trialling self-driving electric wheelchairs at Tokyo Narita.

The device will take the place of the intercom in facilitating communication between flight attendants on the Airbus A380 – a plane particularly suited to this technology, given the increased staff required to operate each flight. This technology is intended to increase flexibility and give flight attendants more options as they work together to meet passenger needs. 

ANA will begin using this hearable device from 24 May, 2019 on board the first Flying Honu flight. Data and feedback will be collected that will help ANA determine if the technology will be expanded to other employees working around the aircraft.

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“At ANA, we apply the latest technology to constantly improve our ability to offer world-class service, hospitality and comfort aboard our flights,” said Akihiko Miura, EVP of ANA. “By making it easier for flight attendants to communicate with each other, they will be better equipped to meet passenger needs. These hearable devices are just one important tool that ANA is testing, and we look forward to harnessing the latest technological breakthroughs to improve every aspect of the travel experience.”

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Ever since his first flight on a TriStar, Adam has loved air travel, and since becoming editor of the Aircraft Interiors International brand he has really enjoyed the opportunity to be involved with the latest aircraft and airline products before they are even launched. Adam co-ordinates the running of the magazine, from commissioning articles and artwork, to ensuring that high standards of quality are maintained, as well as managing online content. Adam is proud to sit on the jury of the Crystal Cabin Awards and to have laid on the bed in Etihad's Residence.

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