Vietnam Airlines is now the first Vietnamese airline to enable passengers to connect to inflight wi-fi. The service is initially available to passengers flying on selected Airbus A350 aircraft on routes between Hanoi and Ho Chi Minh City, Shanghai and Osaka; and between Ho Chi Minh City and Osaka and Singapore. The airline is also looking into offering this service for its Boeing 787 fleet.
The inflight connectivity service is provided through a partnership between the airline, SITAOnAir, and Inmarsat telecommunications operator, Vishipel.
Prices for accessing the service range from US$2.95-29.95, with various packages available based on desired usage length and data capacity (up to 80MB). Passengers simply make their selection and pay online via Visa, MasterCard, American Express, JCB, or Diners Club credit cards once the aircraft completes its ascent. Once registered, the packages are valid until the end of the journey and can be used on a variety of device platforms, though they cannot be used on multiple devices simultaneously. As part of the launch of this service, from October to the end of December 2019, Vietnam Airlines will offer each passenger 30 minutes of free wi-fi usage, which can be used for in-flight messaging.
“With the goal of becoming a digital airline, Vietnam Airlines continues to take the lead in adopting information technology to bring customers added service. By providing the first in-flight wi-fi service in Vietnam, we hope to bring passengers a brand new experience and convenience by allowing internet usage during the flight,” said Le Hong Ha, EVP of Vietnam Airlines.