AIM launches customer portal

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AIM Aviation has launched a new web-based ordering portal, designed to give customers easy access to check the availability of all standard parts, consult the price list and place orders, as well as check the status of any existing orders.

Whilst known widely for the design and engineering of bespoke premium bars and lounges, a great deal of AIM Aviation’s business is actually based on after-sales requirements. The portal has been in developed in-house at the company, to ensure that it meets the requirements of its customers.

Mike Tappenden, VP of customer support for AIM and project manager for the development of the portal, explained, “We want to be able to offer our customers the choice of how to manage their spares. The ability to do so online makes the whole process very quick and simple. It also means it is possible to refer back to orders, check their status, and review previous orders. Being able to check the progress of an order online is a useful facility for customers, who may do so even if the original order was not placed via the portal. By keeping the development of the portal in-house, we have been able to ensure it works not only for our industry but also for the specific needs of our clients and aspects of our products.”

The online portal is available now and AIM Aviation’s customers will receive log-on details shortly.

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Alasdair joined the team in 2015 and works across a number of titles and websites for UKi Media & Events. He has been a journalist for 10 years, covering everything from travel and technology to sport and entertainment, and brings a wealth of experience, and pedantry, to the team. Away from the office, he is a celebrated snood connoisseur, determined to cycle no matter what the weather decides to hurl from the sky, and driven by a quest to find the very finest, and more importantly the next, slice of cheesecake.

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