Burrana promotes David Pook to VP of customer experience


Inflight entertainment (IFE) and cabin technology provider, Burrana, has promoted David Pook to the role of VP Customer Experience. Pook joined the company in 2019 as VP of marketing and sales support, leading the global marketing and sales operations team. In his new role, Pook now leads global sales, programme management, marketing, OEM partnerships and contracts, centralising management of all customer centric touchpoints across the business.

Prior to joining Burrana, Pook had more than 20 years of aviation experience across systems engineering, product management, programmes and marketing, most recently at Thales InFlyt Experience, where he was director of operational marketing.

“With an unwavering passion for bringing innovative customer experiences to life, coupled with a strong technical background and a rapport with the industry spanning 25 years, David is the perfect candidate to take on this new opportunity” stated Graham Macdonald, CEO of Burrana.

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Ever since his first flight on a TriStar, Adam has loved air travel, and since becoming editor of the Aircraft Interiors International brand he has really enjoyed the opportunity to be involved with the latest aircraft and airline products before they are even launched. Adam co-ordinates the running of the magazine, from commissioning articles and artwork, to ensuring that high standards of quality are maintained, as well as managing online content. Adam is proud to sit on the jury of the Crystal Cabin Awards and to have laid on the bed in Etihad's Residence.

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