Digital passenger experience company, Moment, has reported a five-fold increase in the use of its on-board digital solutions, which include streaming platforms, connected cabins and e-commerce systems. Even during a challenging 2020, the company reached a 120 million passenger user-base and “drastically” increased the scale of its operations, securing three new contracts with airlines, while expanding into new business segments.
In common with many suppliers to the aviation industry, Moment has had to adjust to the changing market conditions created by the global pandemic. The company says that by adapting its technology, it has contributed to developing new health standards in the aircraft cabin, by reducing the need for human interaction. Moment’s platforms help reduce cabin touchpoints by digitising assets and media, while enabling passenger information to be conveyed digitally, for an end-to-end touchless experience.
The company has implemented a ‘business solidarity plan’ and has taken the decision not to charge its clients for projects that were put on hold due to the pandemic. “A struggle for our clients means a struggle for us, so we supported them through this difficult time by sharing their difficulties,” said Tanguy Morel, CEO of Moment.
In positive news for Moment, this year saw it sign three new commercial aviation clients from three continents – Asia, Africa and Europe – which the company says will enable it to continue its international expansion plans.
In other transport sectors, following a successful expansion in the maritime industry, Moment has also entered the railway business segment this year. Three unnamed “major European train operators” have chosen to deploy Moment’s passenger experience, on more than 350 trains. Among these, a project with OUIGO, the French low-cost, high-speed train operator, has been launched.
With a view to further business growth, Moment intends to launch a new research programme in 2021, with key developments including cloud-computing, analytics and AI experimentation. This programme will lead to the development of four new patents.
“For many companies 2020 was a transformational year, and Moment is no exception. We are coming out of this crisis stronger as a company and as individuals. We still have a long way to go, but we are already grateful for the fabulous team that helped us to adapt and strive, and for our amazing clients who trusted us and whom we commit to serve in the best possible way, looking at a better 2021’, stated Tanguy Morel.