Hong Kong-based Cathay Pacific Airways has signed a contract for Deutsche Telekom to develop and support a new inflight wi-fi portal across the airline’s entire connected fleet that is intended offer a consistent user experience, independent of the connectivity providers the airline is working with. The single portal approach will allow Cathay Pacific to continuously launch new features harmonised over all platforms, independent of the connectivity solution.
Inflight wi-fi is enabled on all of Cathay’s Airbus A350 fleet, and the airline is progressively rolling out wi-fi on its Boeing 777 and A330 aircraft.
“Our dedicated inflight connectivity solution is based on our feature-rich ISP core platform. It is designed to meet Cathay’s current as well as its future connectivity needs,” stated David Fox, VP of inflight & connectivity services at Deutsche Telekom Global Carrier.
Cathay Pacific’s general manager of customer experience & design, Vivian Lo, added, “In today’s highly connected world, providing a truly seamless and consistent wi-fi experience for our passengers is important. This new partnership with Deutsche Telekom provides us with a robust platform that offers the versatility and consistency necessary to meet the needs of both our airlines and our customers. Deutsche Telekom has proven to be a reliable partner, offering strong support and high flexibility, and we look forward to working with them as we continue to enhance the wi-fi experience we provide to our passengers through this new portal.”
Cathay intends to begin rolling out the new system in Q4 2020, starting with the airline’s A350 fleet of aircraft, followed by its B777s and A330s.