JetBlue has selected Quvia’s AI-powered QoE platform for commercial aviation, to power its in-flight connectivity (IFC) services that work across satellite networks.
JetBlue is launching its next-generation IFC systems in 2027, on which it will deploy Quvia’s Grid technology to manage the in-cabin network. The airline will use the Grid platform to configure and control onboard network settings, monitor access points, troubleshoot issues in real time, and maintain consistent performance.
With Grid, JetBlue will also be able to manage service-level agreements (SLAs) more effectively, balance web traffic across the aircraft, and host the customer portal within the same system, to ensure reliability.
JetBlue’s partnership with Quvia also creates the option to use Grid for satellite connectivity orchestration, enabling an optimised onboard network and quality of experience (QoE), with the ability to adapt to any future multi-orbit configuration.
“Passenger satisfaction is closely tied to connectivity, yet few platforms can both measure performance accurately and act on it independently,” said Benny Retnamony, founder and CEO of Quvia. “We built Quvia to be open, agile and adaptable, which gives JetBlue the ability to pair real-time performance data with control of its onboard network environment. That opens the door to a wider range of operational capabilities as their digital strategy evolves.”
As part of its broader partnership with Quvia, JetBlue has been using Quvia’s Pulse system to measure and monitor IFC QoE in real time. Pulse gives the airline insight into network performance from gate to gate, breaking down results by flight, route, time of day and regional demand patterns, while also accounting for factors such as location, fleet type and onboard usage.
