Browsing: Passenger Experience

Cathay Pacific’s new Airbus A321neo made its first flight this week, featuring a customised nose-to-tail interior by JPA Design and 4K seatback IFE screens with Bluetooth audio streaming

Disturbing results from a survey of US cabin crew, many of whom have suffered passenger abuse and violence, have led the Flight Attendants Union to call on the FAA & DOJ to take action and make a zero-tolerance policy permanent

IATA’s latest passenger survey has found that most air travellers are confident about the safety of air travel, and that they support mask-wearing in the near-term. However, a majority of respondents also indicated they are frustrated with the “hassle factor” around Covid-19 protocols

United is adding 270 Boeing and Airbus Aircraft to its fleet, and retrofitting its entire remaining narrow-body fleet with new ‘signature interiors’. This massive investment is expected to generate more than US$30bn in income, lower carbon emissions per seat, create 25,000 jobs, and contribute $50bn annually towards the US economy by 2026

In response to an increase in demand for premium travel from both business and leisure customers, Lufthansa is temporarily reactivating five of its Airbus A340-600 aircraft, complete with first class cabins. First class will continue, on the airline’s incoming A350-900s

SwissportALD, a JV between Airport Dimensions and Swissport, is expanding its airport lounge network through the acquisition of No1 Lounges

Air France has received the Diamond Award in the APEX Health Safety powered by SimpliFlying awards, which recognise airlines’ efforts at implementing the strictest health and safety measures

Collins Aerospace has launched the Electronic Cabin Bag (eCB), a system that digitalises and automates cabin crew tasks, and enables passengers to use their PEDs for shopping and service requests, removing the need to touch high-traffic call buttons.

Most airlines removed their inflight magazines in 2020, as a hygiene precaution against SARS-CoV-2. However, the popular Hemispheres monthly inflight magazine will soon be found in seatback pockets again thanks to antimicrobial technology

Panasonic Avionics has unveiled a range of new and upcoming features for Arc, its 3D inflight moving map platform. The first round of new features include Arc for Young Explorers and OneMedia integration, with a map designer tool to follow