Following a S$50 million (US$36.47m) redesign, upgrade and expansion project, Singapore Airlines (SIA) has opened its all-new flagship SilverKris and KrisFlyer Gold lounges at Singapore Changi Airport Terminal 3. The investment has been made to further enhance the on-ground customer experience at the airline’s main hub, and comes as SIA says it is seeing demand for international air travel from and through Singapore taking off once again.
The lounges cover 6,100 square-metres, and comprise the Private Room, the first class section of the SilverKris Lounge, the business class section of the SilverKris Lounge, and the KrisFlyer Gold Lounge. The lounges can collectively accommodate around 1,150 customers, which is a 30% increase in seating and space. This is double the capacity that was available during the pandemic while the upgrading works were going on.
SIA worked with Singapore-based hospitality design firm, Hirsch Bedner Associates, to create what they call a ‘sanctuary’ that will please diverse groups of travellers, based on the results of extensive customer engagement and research. The Private Room is the most exclusive space within the SilverKris Lounge, which can host 78 Suites and first-class customers. The exclusivity is reflected in its design elements, which include a custom-designed Lalique light dome in the lobby, booth seats and day rooms. The Private Room also offers a full fine dining experience, with cuisine and beverage options.
The first-class section is available to Solitaire PPS Club members, as well as access to the SilverKris Lounge’s First Class section, which offers many cosy seating and resting options. The space includes new day rooms for privacy, which come with either a recliner or a Tempur Zero Gravity bed with a Supreme Firm mattress.
The bar is decked with Lalique crystal flowers inspired by Aquatic Ginger, a flower in SIA’s signature batik motif, and now offers a wider selection of beverages, including fresh barista-made coffee in the morning and signature cocktails in the evening.
The business class section of the SilverKris Lounge is 20% larger, with four distinct seating sections. These sections include a quiet rest area for a quick nap, a main dining hall with a self-service buffet, a living room area with sofa seats and ‘productivity pods’, as well as a courtyard-style area that offers light bites. A new full-service bar, with a barista in the morning and bartender service in the evening, allows customers to relax while enjoying a view of aircraft taking off and landing.
“Opening these lounges at this time signals our commitment to SIA’s premium brand and growth strategy. It reinforces our position as Changi Airport’s anchor airline, and reflects our confidence in Singapore’s future as a pre-eminent global air hub,” said Goh Choon Phong, CEO of Singapore Airlines.