Cabin hygiene has become an even more critical focus of the passenger experience in these times of viral outbreak. In response, Delta has launched ‘Delta Clean’, a new, higher standard of cleanliness for its aircraft interiors and airport destinations that will be set today and maintained over the long term.
“The highest levels of clean should not be reserved for times of crisis – customers deserve to feel confident and safe whenever they decide to travel,” said Bill Lentsch, Delta’s chief customer experience officer. “That’s why we are extending our overall safety focus to include our ‘new standard of clean’.”
The cleaning measures include:
Starting 1st April:
- All domestic aircraft will undergo the same interior fogging process overnight that Delta has been using to disinfect international aircraft in the USA since February
- Before every flight, aircraft will be cleaned using the same extensive checklist used during overnight cleanings. This work includes disinfecting the frequently touched areas customers that care most about being clean, such as tray tables, seat-back IFE screens, armrests and seat-back pockets
- Spot checks will take place before each flight by a customer service agent and a flight leader to ensure the aircraft is up to the Delta Clean standard. The team can resolve any issues immediately, and are empowered to request a cleaning crew return to the aircraft for additional cleaning.
By early May:
- Aircraft will be fogged before every flight in Delta’s network. The disinfectant used in fogging is immediately safe to breathe and is similar to what hospitals and restaurants use to sanitise surfaces.
In addition, customers will notice Delta continuing to offer hand sanitiser at various touchpoints, while disinfecting surfaces across the airport experience. The same level of attention and care is given to employee work spaces such as lounges and break rooms.