Dr Henry Ting, a world-renowned cardiologist, has joined Delta as chief health officer. In his most recent role as Mayo Clinic’s enterprise chief value officer, Dr Ting became familiar with Delta, both as a long-time Medallion customer and, more recently, a primary Covid-19 advisor who has helped shape Delta’s response since the early days of the pandemic.
From employee testing and cleanliness strategies to operational tactics that reduce the transmission of the virus, Dr Ting has been a key voice in the health and wellness decisions that have helped Delta strengthen its people-first approach. Now that he’s officially part of the Delta team, he will build on that work to help Delta end the pandemic and emerge stronger and better prepared for the future.
“The culture and values of Delta are what drew me to the organisation,” says Dr Ting. “I consider myself Delta family as a two-million miler. Having worked with leaders at Delta during this pandemic, I was very impressed by the commitment to the health and safety of people, as well as customers.”
Dr Ting joins Delta from the Mayo Clinic, the global leader in serious and complex medical care. He first got into medicine to help people and sees a strong sense of continuity between the mission that drew him to medicine and the work he will contribute to at Delta.
“Mayo Clinic and Delta share the same values,” Dr Ting explains. “We listen, we solve problems, and we work to enable moments of joy for our people and customers.”
Just as important is Dr Ting’s longer-term mission for the airline: listening to the physical and mental health concerns of its staff and ensuring Delta is in a leadership position as it transforms health and well-being for crew, customers, communities and partners. Working collaboratively with groups across the airline, Dr Ting will lead Delta in rethinking and reimagining its approach to health and well-being, utilising new technologies, artificial intelligence, advanced analytics and innovative partnerships.
“The next normal will be defined by the choices we make today,” Ting says.