Alaska appoints new MD of brand experience

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June 8, 2015 – Alaska Airlines has named brand and product marketing expert Derek Chang as its new managing director of brand experience. Chang will head Alaska’s branding efforts at its airports, onboard its aircraft, and even in its board rooms, defining and executing brand experience and perception.

Chang previously led marketing innovation at coffee giant Starbucks, where he developed its rewards program and digital innovation strategy for its consumer packaged goods business. Prior to that he spent 11 years at T-Mobile serving as senior director of customer loyalty, developing a customer resource management blueprint to enhance customers’ brand experience; as director of sponsorships, promotions and entertainment marketing leading major sports and entertainment partnerships; and director of digital marketing, among other roles. Prior to T-Mobile, Chang served in brand management for Unilever Canada.

“Derek is an expert at not only connecting with customers in innovative ways, but also leveraging customer feedback to differentiate and drive continuous improvement,” said Sangita Woerner, the airline’s vice president of marketing. “He will help us further showcase Alaska as the customer-obsessed leader in the airline industry.”

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Ever since his first flight on a TriStar, Adam has loved air travel, and since becoming editor of the Aircraft Interiors International brand he has really enjoyed the opportunity to be involved with the latest aircraft and airline products before they are even launched. Adam co-ordinates the running of the magazine, from commissioning articles and artwork, to ensuring that high standards of quality are maintained, as well as managing online content. Adam is proud to sit on the jury of the Crystal Cabin Awards and to have laid on the bed in Etihad's Residence.

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