Gulf Air crew take tablets to improve service

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September 9, 2015 – Gulf Air, the Kingdom of Bahrain’s national carrier, will soon be providing iPads to its cabin crew in order to streamline their on-board processes, as a result of a collaboration with Batelco, a Bahrain-based communications solution provider.

Through the agreement Batelco will provide iPads for Gulf Air’s cabin crew team to maximize their efficiency and support the national carrier’s drive to digitize their operational processes. Via the iPads, crew members will have access to Batelco’s 4G data network and tailor-made packages for the airline.

“Gulf Air is keen to utilize the latest technologies as part of our ongoing paperless drive that, in tandem, further enhances our operations, elevating the customer service experience on-board and helping us better serve our passengers. With these tablets, our frontline passenger-service team are equipped with current information about passenger preferences, helping us offer unique and personalized services,” said the airline’s director of IT, Dr Jassim Haji.

In August 2014 Gulf Air successfully rolled out its new generation iPad Electronic Flight Bags to all its pilots in order to facilitate the airline’s flight-critical communications while increasing operational efficiency and eliminating paper-based flight materials. The subsequent roll out of iPads to its cabin service managers will be finalized by the end of the year.

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Ever since his first flight on a TriStar, Adam has loved air travel, and since becoming editor of the Aircraft Interiors International brand he has really enjoyed the opportunity to be involved with the latest aircraft and airline products before they are even launched. Adam co-ordinates the running of the magazine, from commissioning articles and artwork, to ensuring that high standards of quality are maintained, as well as managing online content. Adam is proud to sit on the jury of the Crystal Cabin Awards and to have laid on the bed in Etihad's Residence.

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