Singapore Airlines (SIA) and Tata Consultancy Services (TCS) have together launched the TCS CrewCollab Solution, a co-developed tablet-based mobile application for cabin crew to deliver more personalized customer service and to automate and streamline in-flight processes for cabin crew.
SIA is the launch customer for the TCS CrewCollab Solution and its cabin crew are now using it on board. Crew can view information which is usually in paper format, such as customer service lists, flight information and crew lists, digitally via tablets during flights.
In addition to the accessing and updating of flight, crew and service information digitally, SIA’s cabin crew will also be able to create digital voyage reports for each flight and enhance the efficiency and effectiveness of follow-up items across the many functional areas of the airline. Additionally, crew will be able to use the application to access digital versions of key documents such as safety manuals, service procedures manuals, catering information, crew memos or alerts and crew-to-crew handover notes.
“The application is vital to how we will continue to improve our operations and enhance our customer servicing onboard. We look forward to developing the application further in partnership with TCS, to enable our crew to offer a more personalized customer experience and meet our customers’ evolving travel needs,” said Singapore Airlines’ SVP of cabin crew, Mr Marvin Tan.
“Digital forces like mobile, social and big data analytics are creating tremendous possibilities for businesses globally. TCS CrewCollab Solution harnesses these digital forces in the hands of airline crew to deliver an enriched customer experience,” added S. Sukanya, VP and global head of the travel transportation and hospitality unit at TCS.