Today saw British Airways announce that it is refreshing its First and Club lounges at Chicago O’Hare Airport, as well as revealing details of its lounge improvement programmes at Edinburgh and Berlin.
Due to be completed in Spring 2020, customers travelling through Chicago, USA in the First or Club lounges will receive what the airline describes as “a personal and more interactive welcome” in the redesigned reception areas. The lounge will have a lighter and more relaxing atmosphere, achieved partly through new décor, flooring and furnishings. To help meet the needs of today’s digital travellers, there will be more charging ports, built into marble tables, as well as specially crafted chairs. Redesigned serving stations in the dining area will offer customers a wide range of local and international cuisines.
British Airways is also refreshing its lounge in Edinburgh, Scotland. As in Chicago, customers will enjoy a fresh, brighter look, with new furniture and carpeting, as well as a more interactive welcome experience. Bespoke armchairs are also being fitted, while reconfigured working and dining areas will give guests more room to work or eat.
The Edinburgh lounge serves customers travelling in Club Europe on one of the up-to-20 flights to London each day, from which all carbon emissions are offset by the airline as part of its commitment to achieving net zero carbon emissions by 2050. The lounge is also open to those connecting on to a Club World or First flight, or those with Silver or higher Executive Club status. The airline says that the lounge upgrades will be complete by the end of Spring 2020.
Finally, by early Spring 2020, the airline’s lounge in Berlin, Germany will be fitted out with new furnishings, carpet and décor, with up to 10 daily flights between the two capital cities.
Carolina Martinoli, British Airways’ director of brand and customer experience said, “Lounges are incredibly important to our customers travelling in our Club and First cabins, or to those with Executive Club status, and they are rightly a focus of our £6.5bn customer investment. We’ve recently refurbished nine lounges across the network, and we’re looking forward to refurbishing more in 2020.”
As part of its 2020 lounge upgrade activity the airline will also be refreshing a number of its lounges at London’s Heathrow Terminal 5, as well as redesigning and relaunching the Elemis Spa at New York JFK.