IATA and Star Alliance agree on passenger experience enhancements


The International Air Transport Association (IATA) and Star Alliance have renewed their collaboration on traveller document verification, a system introduced to improve the passenger experience. Star Alliance and IATA, in a signing ceremony at IATA’s 75th Annual General Meeting in Seoul, agreed that IATA’s Timatic AutoCheck solution will continue to serve as the system powering the Automated Document Check (ADC) service for Star Alliance member carriers.

IATA Timatic AutoCheck enables Star Alliance customers checking in – whether at the airport counter or online – to verify that their travel documents are valid and complete for the whole journey, including any transit point before travel begins. This system delivers benefits including preventing passengers being denied entry to a country on arrival owing to missing or invalid documents; enabling a seamless experience when a journey will include multiple carriers as passengers will no longer need to see an agent to have their travel documents checked and rechecked at transit points; and avoiding the passenger fine to airlines for transporting inadmissible passengers.

Jeffrey Goh, CEO of Star Alliance stated at the signing, “This marks another milestone in our continuing strategy to improve the passenger travel experience, especially for those customers who fly on multi-carrier journeys. Our partnership with IATA to extend collaboration on passenger document verification through the use of IATA’s Timatic AutoCheck to support our proven solution of the ADC will help ensure a seamless travel experience for our members’ 775 million passengers, a priority that lies at the heart of our strategic repositioning.”

“Digital transformation is essential to meeting evolving passenger expectations today and into the future. Star’s selection of Timatic will give its customers a better experience,” added Alexandre de Juniac, IATA’s director general and CEO.

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Ever since his first flight on a TriStar, Adam has loved air travel, and since becoming editor of the Aircraft Interiors International brand he has really enjoyed the opportunity to be involved with the latest aircraft and airline products before they are even launched. Adam co-ordinates the running of the magazine, from commissioning articles and artwork, to ensuring that high standards of quality are maintained, as well as managing online content. Adam is proud to sit on the jury of the Crystal Cabin Awards and to have laid on the bed in Etihad's Residence.

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