United’s reimagined passenger experience

By Adam GavineDecember 14, 20161 Min Read

United’s reimagined passenger experience

Following our reveal of United’s exciting new aircraft interiors, take a look at the wider reimagined passenger experience with the airline’s first updated lounge, located at Chicago O’Hare T1

The ORD lounge measures 12,782 square feet and has a 170 passenger capacity. Further new business class lounges will follow at LAX, SFO, IAH, EWR, IAD, NRT, HKG and LHR

Guests can relax at the bar area for a drink and a small plate from the buffet, or retire to the dining area for a more formal meal. The marble bar surface echoes the table finish on the Polaris business class seat

As well as custom-designed chairs, the ORD lounge also features bespoke art installations by artist Wolfgang Buttress

Guests can enjoy hot meals inspired by award-winning chef Art Smith in a boutique restaurant setting , helping them feel refreshed and relaxed prior to their flight

Passengers can relax in a secluded area that features daybeds, soft lighting and gentle white noise

The spa-like shower facilities feature Soho House Cowshed products

The modern bar area offers a rotating menu of local and imported beers, craft spirits and handcrafted cocktails designed by mixologist Adam Seger

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Adam Gavine

Adam loves air travel, and since taking on the Aircraft Interiors International brand he has really enjoyed the opportunity to be involved with the latest aircraft and airline products before they are even launched. Adam co-ordinates the growth of the brand platform, and sits on various panels, including the Crystal Cabin Awards

The March 2025 issue of Aircraft Interiors International is out!

The March 2025 issue of Aircraft Interiors International is out!

The 2025 Aircraft Interiors International Showcase issue is out!

The November 2024 issue of Aircraft Interiors International is out!

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United’s reimagined passenger experience

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