The inflight experience is what passengers remember from their travels: the thoughtful touches, both big and small, that make them feel cared for, from food and beverage options, to amenity kits. A new awards programme recognises excellence in these vital areas of the airline customer proposition.
The awards programme is organised by the International Flight Services Association (IFSA), a global professional association that serves the needs and interests of airline and railway personnel, caterers and suppliers that provide onboard services on regularly scheduled travel routes.
The winners of the inaugural IFSA Awards, decided by a judging panel, reward achievement across six categories spanning inflight food and beverage, onboard amenities, and tableware.
The 2026 IFSA Awards winners:
- Best Food & Beverage – Meal Service: American Airlines (the standout complimentary or premium meal onboard)
- Best Food & Beverage – Buy Onboard: LOT Polish Airlines (the best food and/or snack offer available for purchase)
- Best Food & Beverage – Beverage Programme: Aeromexico (the most compelling onboard drink offering)
- Best Onboard Amenity – Business Class: Etihad Airways (the finest business-class amenity or kit)
- Best Onboard Amenity – Specialty: Etihad Airways (a standout speciality or collectible amenity)
- Best Tableware Presentation: Aeromexico (the most striking onboard tableware and presentation)
Together, the six categories cover the onboard service experience, from the first bite to the final detail on the tray. By recognising efforts in this area, IFSA gives the industry a platform to celebrate fresh ideas and to inspire what comes next.
“The inflight experience reflects a complex network of decisions, from what is served onboard to how it is delivered and presented,” said Lauren Costello, executive director of IFSA. “By expanding the IFSA Awards, we are creating greater visibility for the people and ideas advancing these areas and setting new benchmarks for what the onboard experience can deliver.”
