APEX (the Airline Passenger Experience Association) has announced the 2026 APEX Best Airline Awards winners at an event during APEX FTE Asia Expo 2025 in Singapore. Airlines representing the Central Asia, Eastern Asia, Greater China, and South Pacific regions were recognised for their achievements in enhancing the passenger experience across five core categories: Best Overall, Cabin Service, Food & Beverage, Seat Comfort, and Wi-Fi.
The APEX Best Airline Awards are based entirely on independent passenger feedback. Through APEX’s exclusive partnership with TripIt from Concur, air travellers provide verified ratings on more than one million flights operated by nearly 600 airlines worldwide.
Passengers use a simple five-star system via a single-screen review process that covers the five key categories and takes just seconds to complete. This process is designed to capture an authentic snapshot of passenger sentiment, so the awards truly reflect the voice of travellers across Asia and the South Pacific.
“The airlines recognised exemplify the spirit of innovation, dedication, and excellence that defines leadership across Asia and the South Pacific,” stated APEX group CEO, Dr Joe Leader. “Across this vibrant region, air carriers continue to elevate the standards of onboard comfort, connectivity, and care in a way that reflects a deep understanding of travellers’ evolving expectations. These airlines stand as shining examples of how the region of the world where the day begins continues to see brightest light of advancing airline customer passenger experience.”
The 2026 APEX Best Airline Awards winners:
Central Asia
Best Overall Airline: Air Astana
Best Cabin Service: Air India
Best Food & Beverage: Sri Lankan Airlines
Best Seat Comfort: IndiGo
Best Wi-Fi: Uzbekistan Airways
East Asia
Best Overall Airline: Singapore Airlines
Best Cabin Service: Korean Air
Best Food & Beverage: Korean Air
Best Seat Comfort: Royal Brunei
Best Wi-Fi: Japan Airlines
Greater China
Best Overall Airline: EVA Air
Best Cabin Service: China Airlines
Best Food & Beverage: Xiamen Air
Best Seat Comfort: China Eastern Airlines
Best Wi-Fi: Cathay Pacific
South Pacific
Best Overall Airline: Air New Zealand
Best Cabin Service: Fiji Airways
Best Food & Beverage: Fiji Airways
Best Seat Comfort: Virgin Australia
Best Wi-Fi: Qantas
